The 24/7 Edmonton App provides real-time information to front-line workers in the field. It was developed as part of a comprehensive, coordinated response to leverage existing service for vulnerable people. This technology is a catalyst to drive the collection of common data and shared measurements for the use of integrated service planning and delivery in Edmonton.

24/7 Crisis Diversion partners are:

Boyle Street Community Services and

HOPE Mission

REACH Edmonton

They agreed to use the 24/7 Edmonton App in 2016 to record their work and the nature of those encounters with vulnerable people. The app was used by the Winter Warming Bus in 2015, 2016 and 2018; it continues to be the data collection method for Boyle Street Community Services, Street Outreach programs. It was adopted for the #YEGAmbassador program in 2017-2018.

INITIATIVE GOALS

To implement a real-time information sharing system that would provide front-line agencies with real-time information technology to increase the efficiency of linking vulnerable people with needed community support services.

OUTCOMES

• Improved inter-agency communications that results in the effective and efficient delivery of services for vulnerable individuals 24 hours a day.

• Improved access to client information to ensure effective referrals to programs and community services for vulnerable individuals, 24 hours a day.