Program Coordinator, REACH Edmonton Full Time Position, Two (2) Year Contract

The Program Coordinator will be employed by REACH Edmonton. Their duties will include the coordination of 24/7 Edmonton Crisis Diversion and WrapED (Wraparound Edmonton).


REACH is a backbone organization that believes safety and crime prevention solutions come from within the community. REACH works with organization, police, government, agencies, communities and Edmontonians to realize collaborative innovative solutions.

The 24/7 Crisis Diversion (24/7 CD) team provides around the clock crisis diversion and assertive support and referrals, 365 days/year, to vulnerable individuals in non-emergency crisis.  They respond to referrals from EPS, EMS dispatch, 211 and community agencies preventing unnecessary use of emergency services so as to free up police and medical responder to focus on emergency situations.

WrapED is a collaboration between The Edmonton John Howard Society, Edmonton Police Service, Multi-cultural Health Brokers, Native Counselling Services of Alberta, REACH Edmonton and YOUCAN Youth Services. WrapED is a youth gang prevention and intervention program in Edmonton.  It aims to help youth between the ages of 12 and 24 move away from the threat of gangs and learn to thrive in their community.

The Program Coordinator will divide their time between the two initiatives, working closely with the Project Managers and partners.  With both initiatives, their main focus will be to maintain efficient and consistent operations, support evaluation efforts, and share program information with external partners and stakeholders

Main Responsibilities of the Program Coordinator

  • Provide support and coordination to the 24/7 CD team and WrapED team
  • With support from the Project Managers, 24/7 CD and WrapED Steering Committee, 24/7 Working Group, and WrapED Supervisors/front line staff, work collaboratively to develop/maintain protocols internally and with external service providers for the programs
  • Work with the evaluators and Project Managers of both initiatives to ensure the integrity of data, and data collection is up to date and complete. This includes data cleaning, maintaining data workbook and generating monthly reports.
  • Monitor program outputs in the Efforts to Outcomes (ETO) database, provide support, training to staff to ensure consistency in documentation, and communicate database challenges as required.
  • Coordinate 24/7 Edmonton App development, training and troubleshoot issues with case management tool (Social Solutions).
  • Coordinate and complete monthly partner program reports for both initiatives.
  • Point of contact for external inquiries, may provide presentations on programs and develops productive working relationships with numerous community services/programs and stakeholders.
  • Supports referral coordination. This includes follow-ups on referral process with clients/participants, community resources and staff to ensure that the “warm” hand off process is accurately working for the clients/participants and the programs.
  • Works with the Project Managers on collaboratively developed communications/promotion plans to disseminate information about the programs to the appropriate community contacts and stakeholders.
  • Provides feedback/information to the Project Managers and partners on gaps/trends in service. 

Qualities of the Project Manager

  • You have demonstrated strong project coordination skills
  • You thrive on the challenge of building transformational relationships in a fast paced environment
  • You are a creative, flexible, and critical thinker
  • You are customer-service oriented
  • You have experience collaborating/engaging with not-for-profit agencies, organizations, and community groups
  • You can exercise thoughtful independent judgment
  • You have experience with administrative responsibilities; monitoring budgets, meeting coordination, report writing, and assisting with the management of contractors 
  • You have some experience with data administration, case management tools and preparing data reports 
  • You have some knowledge of vulnerable populations, issues that affect them, and service providers who engage them
  • You have knowledge of various systems (Justice, Health, Child and Family Services, etc.)

Qualifications of the Project Coordinator

  • Five (5) years professional experience which includes a demonstrated competency in organizational/community development, project coordination, and budgets
  • Post secondary degree in related field or equivalent level of education and experience
  • Familiarity with ETO would be an asset

*Note that various levels of experience/education may be considered


  • 37.5 hours per week, Monday – Friday. Some evenings and weekends as required
  • Responsible to the Co-directors, Community Initiatives, at REACH Edmonton
  • Must possess a valid class 5 Alberta driver’s license, business insurance and a reliable vehicle
  • Required upon hire: Criminal Record Check and Child Intervention clearance 


Please submit resume and cover letter to:

REACH Edmonton

c/o Community Initiatives Co-director

Suite 901 Baker Centre

10025 – 106 Street

Edmonton, AB T5J 1G4


Fax: 780-498-1266

Only those selected for an interview will be contacted

Deadline:  Monday, May 6, 2019 at 4:00pm