24/7 Crisis Diversion is a collaborative partnership of six Edmonton organizations including Boyle Street Community Services, Hope Mission, Canadian Mental Health Association (211), Edmonton Police Service, Alberta Health Services Emergency Medical Services and REACH Edmonton.

The 24/7 Crisis Diversion Team responds around the clock, seven days a week, 365 days a year. The teams provide crisis intervention services* when someone is:

  • Experiencing a medical or mental health (non-emergency) crisis
  • There is a potential safety concern for the individual involved
  • Possibly intoxicated, or otherwise impaired

The teams also provide a warm hand-off by connecting individuals to the support they need in the immediate crisis.

*Please be aware individuals have the right to refuse this service

For every $1 invested in 24/7 Crisis Diversion, there is a projected social value of $1.91 over three years - due to avoided emergency, justice and social costs.

24/7 Crisis Diversion Teams increase capacity to do more and to create better outcomes for vulnerable people. The partnership is building a larger and stronger safety net which serves Edmonton's vulnerable population. 24/7 Crisis Diversion connects them with the most appropriate services for their needs, when they need help, to prevent emergencies.

Clients are tracked in real-time through the 24/7 Edmonton App. This creates efficiencies so workers can review and support the work that is already in place for clients.

The partnership developed the #JustCall211 social media campaign to encourage Edmontonians to participate in the safety of their community.