24/7 CRISIS DIVERSION
24/7 Crisis Diversion is a collaborative partnership with:
• Boyle Street Community Services
• Canadian Mental Health Association (211 program)
• HOPE Mission
• REACH Edmonton
There are also stakeholders from:
• Edmonton Police Service
• Alberta Health Services Emergency Medical Services
This program dispatches crisis diversion teams around the clock, 365 days a year. They respond to people who are in distress and vulnerable on the streets of Edmonton.
To provide comprehensive, coordinated access to 24-hour services for vulnerable citizens. The purpose is to reduce the need for expensive medical, judicial and police interventions.
Include a diverse set of voices and perspectives with a common agenda and shared vision for change.
Improve communications, linkages and engagement among partners and key community stakeholders.
Provide data that promostes accountability, learning, improvement, sustainability and communications.
Improve inter-agency collaboration and alignment for 24/7 service delivery.
Provide a warm hand-off for frequent users of the program
Identify gaps in 24/7 service delivery.
Ensure an appropriately trained front-line crisis diversion
Test a prototype for a connector role to improve warm hand-off practice with partners for clients experiencing complex needs.