INITIATIVES

24/7 CRISIS DIVERSION

24/7 Crisis Diversion is a collaborative partnership with:

• Boyle Street Community Services

• Canadian Mental Health Association (211 program)

• HOPE Mission

• REACH Edmonton

There are also stakeholders from:

• Edmonton Police Service

• Alberta Health Services Emergency Medical Services

This program dispatches crisis diversion teams around the clock, 365 days a year. They respond to people who are in distress and vulnerable on the streets of Edmonton.

INITIATIVE GOALS

To provide comprehensive, coordinated access to 24-hour services for vulnerable citizens. The purpose is to reduce the need for expensive medical, judicial and police interventions.

OUTCOMES

• Include a diverse set of voices and perspectives with a common agenda and shared vision for change.

• Improve communications, linkages and engagement among partners and key community stakeholders.

• Provide data that promostes accountability, learning, improvement, sustainability and communications.

• Improve inter-agency collaboration and alignment for 24/7 service delivery.

• Provide a warm hand-off for frequent users of the program

• Identify gaps in 24/7 service delivery.

• Ensure an appropriately trained front-line crisis diversion
  team staff.

• Test a prototype for a connector role to improve warm hand-off practice with partners for clients experiencing complex needs.